What We Do
We provide a range of services for new and existing businesses.
All professional services provided by this firm are covered by Professional Indemnity Insurance that is provided by QBE UK Limited. The policy is compliant with the provisions of the firm’s regulator, The Institute of Chartered Accountants in England & Wales (ICAEW).
- If you are a new business click
- If you are an established business click
- If you are seeking personal tax advice click
Professional indemnity
Professional indemnity insurance, provided by QBE UK Limited and in accordance with the requirements of the ICAEW is in place.
The territorial coverage is worldwide excluding professional business carried out from an office in the United States of America or Canada and excludes any action for a claim brought in any court in the United States or Canada.
Complaints Procedure
Details of the firm's complaints procedure are included in our letter of engagement.
If you would like to talk to us about how we can improve our service to you, or if you are unhappy with the service you are receiving, please let us know by contacting Douglas Collier. He will consider carefully any complaint that you may make about our probate or estate administration services as soon as we receive it and will do all he can to resolve the issue. We will acknowledge your complaint within fifteen business days of its receipt and endeavour to deal with it within eight weeks.
If we do not deal with it within this timescale or if you are unhappy with our response, you may take the matter up with the Institute of Chartered Accountants in England and Wales and the Legal Ombudsman. Complaints to the Legal Ombudsman should be made within six years of the act or omission or within three years of you becoming aware of the issue, and in either case within six months of our written response to your complaint to us. The contact details for the Legal Ombudsman are:
Address: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Email: enquiries@legalombudsman.org.uk
Telephone: 0300 555 033